Shipping and Delivery Policy

Last updated: September 8, 2026

This Shipping and Delivery Policy applies to orders placed through wxmof.shop, operated by ARLA FOODS AMBA.

1. Delivery Area

We currently sell and deliver exclusively to valid addresses within:

Denmark

Orders with delivery addresses outside Denmark cannot be completed or may be canceled and refunded.

Delivery to PO boxes, military addresses, restricted locations, or areas not served by the selected carrier may be unavailable.

2. Shipping Costs

We offer free standard shipping (DKK 0) on all orders.

There is no minimum order value required to qualify for free standard shipping. Any optional or additional delivery charges will be clearly displayed before the order is completed.

3. Order Processing Time

Orders are normally processed within:

1–3 business days

Business days are Monday through Friday and exclude weekends and official public holidays.

Processing times are estimates and may be affected by payment verification, product availability, unusually high order volumes, or other operational circumstances.

Once an order has been dispatched, the customer will receive a shipping confirmation email.

4. Estimated Transit Time

After dispatch, the estimated transit time is:

8–15 business days

The estimated total delivery time, including processing and transit, is therefore approximately:

9–18 business days

All delivery times are estimates only and are not guaranteed.

5. Shipping Method

Orders are shipped as parcels through our selected shipping and logistics providers.

The specific carrier may vary depending on the delivery address, parcel size, product type, and carrier availability.

6. Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow some time after receiving the shipping confirmation for the carrier’s tracking system to update.

7. Address Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

We are not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.

8. Delivery Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

• Carrier capacity or operational disruptions

• Weather conditions

• Public holidays

• Transportation interruptions

• Customs or security inspections

• Incorrect or incomplete delivery information

• High order volumes

• Events of force majeure

If your order has not arrived within the estimated delivery period, please contact us so that we can review the shipment status.

9. Lost Packages

If tracking information indicates that a parcel may be lost, please contact us at tshepomashita78@gmail.com.

We may ask you to confirm your order number, delivery address, and other relevant information so that we can investigate the shipment with the carrier.

10. Damaged Packages

Please inspect your package upon delivery.

If the package or product arrives damaged, contact us as soon as possible and provide:

• Your order number

• A description of the damage

• Clear photographs or videos of the package and product

• A photograph of the shipping label, where available

We will review the information and provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.

11. Customs Duties and Taxes

Orders delivered within Denmark are generally not expected to require import customs clearance. If any legally applicable taxes, duties, or fees arise, they will be handled in accordance with applicable law and the information displayed during checkout.

Customers will not be charged undisclosed shipping fees by wxmof.shop after completing their order.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee that changes or cancellations will be possible after an order has been processed or dispatched. If the order has already been shipped, the Return and Refund Policy will apply.

13. Contact Information

For questions about shipping, delivery, tracking, delays, lost parcels, or damaged shipments, contact us at:

Store name: wxmof.shop
Registered company: ARLA FOODS AMBA
Business unit: Arla Foods amba Arla Innovation Center
Email: tshepomashita78@gmail.com
Registered address: Agro Food Park 19, 8200 Aarhus N, Denmark
Company registration number (CVR): 25313763
Production unit number (P-number): 1022104663
Production unit start date: January 2, 2017